HOW IT WORKS 
All catering orders include necessary compostable plates, utensils, napkins, and condiments tailored to your headcount, along with the proper equipment to ensure optimal serving quality. Deliveries, set-up, and clean-up are fully managed by our catering attendants at your designated location. Please note that all catering orders are subject to local sales tax.

ORDERING
We request a minimum of 48 hours' notice for all catering events. Please place orders directly through our online portal, CaterTrax. Click here to create an account or log-in to your existing account.  If you need assistance navigating the system, please reach out to the Catering Manager—we are happy to help! We also have a tutorial video that walks you through the ordering process.

LATE ORDERS & CANCELLATIONS
We know last-minute needs happen and will do our best to accommodate your event. Please note that late orders may have limited menu availability, preferred delivery time may not be possible due to prior scheduling, and you may be subject to a $40 late fee per order. 

• 48-Hour Notice: Required for all cancellations without penalty.
• Late Cancellations (Under 48 Hours): Subject to up to 50% of the order total.
• Same-Day Cancellations: Subject to up to 100% of the order total.

MINIMUM ORDERS & SCHEDULING

• Order Minimums: $25 minimum for delivered orders, with a 10-person minimum per main entrée. Hosting a smaller group? Contact the Catering Manager to check potential accommodations.
  Setup Window: We will require 30 to 60 minutes for set up prior to your event start time. Please reserve your meeting space accordingly. 
  Room Reservations: Please reserve your meeting space through the EARS Meeting and Events | Reservation and Support Request Form. Please reach out to the Workplace Help Desk (WorkplaceHelpDesk-EAHQ@ea.com) for questions. 

ADDITIONAL SERVICES & FEES

• Upgrades & Custom Decor: Standard china settings, specialty linens, floral arrangements, formal dinnerware, and custom decor can be arranged and priced based on your event specifications.
• Event Staffing: Larger events may require dedicated staffing, billed at an hourly labor fee per team member. Please note that minimum shift hours may apply.
• Schedule Changes: Cleanup times are coordinated in advance. If staff arrive as scheduled and are requested to return later, delayed cleanup fees may apply.
• Catering Equipment: Client is responsible for all catering equipment provided by Bon Appetit Catering for the event. Any missing or damaged equipment after an event is subject to replacement fees and will be invoiced accordingly.

CUSTOM EVENTS 
Don't see what you're looking for? Contact our Catering Manager, and we will happily craft a customized menu tailored for your event. 

EARSCatering@ea.com